Cynthia VillafuerteLocal Guide
The Cooling Company is an extremely professional company. As someone who has used many HVAC companies over the years for my home and business, the Cooling Company has been by far the best one to use. I receive a text message with a photo of the technician. Edgar always arrives at said time. Edgar is very thorough and will catch things that potentially will break in the near future. Their prices are also affordable. I highly recommend The Cooling Company
We have been extremely happy with The Cooling Company and the service they provide. Justin, the technician who usually services our systems, is always knowledgeable, polite, professional, and efficient. He takes the time to explain what he's doing, answers questions clearly, and never makes us feel rushed.
What really sets The Cooling Company apart is how they treated us when we were first shopping for new AC systems. We contacted several companies, and many of them seemed impatient or expected us to already know exactly what we wanted. Since we knew very little about air conditioning systems, that experience was frustrating.
The Cooling Company was completely different. Their team took the time to guide us through the process, explain our options in detail, and answer all of our questions without any pressure, ego, or sales tactics. They helped us make informed decisions and made us feel comfortable every step of the way.
Since then, we have replaced two complete HVAC systems in two separate units through The Cooling Company, and both have performed exceptionally well. We chose two-stage systems, and the difference in comfort has been noticeable. The systems run efficiently, maintain more consistent temperatures, and have been very reliable.
It's refreshing to work with a company that genuinely values customer service, professionalism, and customer education. From the initial consultation to installation and ongoing maintenance, our experience has been excellent. We highly recommend The Cooling Company, and Justin in particular, to anyone looking for honest, knowledgeable, and reliable HVAC service.
My service tech Edgar was on time, respectful of my home and efficient. He happily answered and explained any questions I had and gave honest assessment of my unit. I was concerned because unit is older, but he never tried to immediately recommend replacement just cuz it’s old and honestly told me what I’m dealing with for the future.
I purchased the one year maintenance plan as I feel confident in Cooling Company doing a great job with my future needs.
It was the morning of 4th of July and my HVAC stopped cooling. Called a Co. that I used before and left info, no call back. I can understand. Called the Cooling Company and they came in 1/2 hour. Justin was very knowledgeable about the situation. Very professional too. Thanks
