Specialist, Surveillance
About the role
The primary responsibility of the Surveillance Specialist is to protect the guests, team members and assets of the property utilizing the Surveillance equipment and various forms of software; as well as investigating and documenting all Casino and designated property area activities. All duties are to be performed in accordance with departmental and Resorts World Las Vegas policies, practices, and procedures. Monitor Table Games, Slots, Cages, Soft Count and Race and Sports Book.
Report repairs of Surveillance equipment to the department Technicians via email or iTrak system for record accuracy; in the event the system(s) goes down, a verbal request will be sent to the Technicians. Operate Surveillance video equipment to ensure accurate video documentation regarding irregularities or deviations from normal activities; write factual reports about abnormal activity observed and ensure compliance with the Surveillance system. Make detailed written reports or follow-up reports on incidents that occur on property.
Work closely with local, state, and federal law enforcement agencies while conducting investigations. Monitor and document all night club and day club activities. Detect and identify theft, fraud, and other criminal activities in all point-of-sale environments.
What you'll do
- Reasonable accommodations may be made to enable individuals with disabilities to perform the
- Work is performed around property or in an office environment.
- Must be tolerant to varying conditions of noise level, temperature, illumination, and air quality.
- Prolonged sitting/standing.
- Transporting, pushing, pulling, lifting, and maneuvering items weighing up to 10 lbs.
- Ability to comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (SDS) and other instructions.
- At Resorts World Las Vegas, we believe that every member of our team is an ambassador and is essential to the success of our company.
- We expect all Team Members to take personal ownership in ensuring everything they do is in the best interest of the company and that all will adhere to our five core non-negotiable
- Everyone is an Ambassador–No matter where you work at Resorts World Las Vegas, it is your responsibility to treat this property like you would your own home.
- No one gets hurt, everyone feels secure, the environment is clean, and every guest gets what they need.
- Everyone works in Safety–If you have a safety concern, it is your responsibility to address it by correcting it or notifying the appropriate department or individual.
- Everyone works in Security–If you See Something, it is your responsibility to Say Something.
What you'll bring
- At least two years of Casino experience in Table Games, Slots, Soft Count rooms, Cashiers, related areas, or equivalent video monitoring and investigation experience.
- Work varied shifts, to include weekends and holidays.
- At least two years in a Surveillance department and knowledge of all Table Games in a high-end luxury resort is preferred.
- Knowledge of Gaming Minimum Internal Casino Standards, local jurisdictional gaming laws, and Nevada Revised Statutes.
- Should be proficient in detection of advantage play (card counters, top card, and hole card).
- Ability to make decisions based on existing evidence and protects the assets of Resorts World Las Vegas.
- A good understanding of all computer-based programs used by Surveillance, iTrak, BJ Survey, Bravo Sessions or equivalent.
- Ability to use Microsoft Excel and Word.
- Previous experience working in a large, luxury resort setting.
- Must be 21 years of age.
About the employer
employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.
What to confirm before applying
- Benefits, perks, and paid time off.
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