Dispatcher/Cashier, Front Services
About the role
The Dispatcher/Cashier, Front Services at Resorts World Las Vegas is responsible for providing exceptional service to arriving and departing guests. This role involves welcoming guests, assisting with their requests, and efficiently handling cash transactions. The Dispatcher/Cashier will utilize various systems and tools, including CVPS, Opera, MS Shift, HotSos, and Cisco, to perform their duties.
Additionally, they will promote hotel services and features for guests. All tasks must be conducted in accordance with company policies, practices, and procedures. – Includes but is not limited to: Possess skills to expedite clerical processing, perform a service, evaluate information, and act based upon information obtained, to complete a task, assignment, or activity.
Accurately process charges and payment settlements. Performs proper job functions by consistently following company rules and regulations as well as department policies and procedures. Obtain and maintain position-specific licensing.
What you'll do
- Reasonable accommodation may be made to enable individuals with disabilities to perform the
- Physical ability to lift 75 lbs.
- of luggage or packages and push a bell cart weighing up to 500 lbs.
- Physical ability to withstand prolonged standing, stretching, bending, and kneeling without restriction.
- Requires prolonged running, standing and mobility.
- Work is performed outdoors in all weather conditions including various environmental factors, such as noise, dust, cigarette smoke and other environmental factors associated with an indoor environment.
- Physically access all areas of the property and drive areas with or without reasonable accommodation.
- Maintain composure under pressure and consistently meet deadlines with internal and external customers and contacts.
- Have an ability to interact appropriately and effectively with guests, management, other team members and outside contacts.
- Work in a fast-paced and busy environment.
- Work indoors and be exposed to various environmental factors such as, but not limited to CRT, noise, dust, and cigarette smoke.
- Must be willing to work outdoors in seasonal heat (100F+) or cold as well and inclement weather or adverse weather conditions.
What you'll bring
- – Includes but is not limited to: Demonstrated experience in guest-focused roles within high-volume, luxury resort environments.
- Proficiency in Microsoft Office (Excel, Word, Outlook).
- Excellent verbal and written communication and interpersonal skills, with the ability to communicate effectively at all levels.
- Solid organization and multitasking abilities, with keen attention to detail.
- Professional and friendly demeanor, remaining calm under stress.
- Ability to work independently and as part of a team with a proactive attitude.
- Excellent customer service skills.
- Ability to effectively communicate in English.
- Polished appearance and demeanor.
- Knowledge of company and department policies and procedures.
About the employer
employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.
What to confirm before applying
- Benefits, perks, and paid time off.
Posted 6 days ago