Green America Tree Co just recently completed work on my yard. In the front yard I supplied a picture of what I wanted. We had a large series of steps made of flagstone pavers. It had curb appeal but they were falling apart. So we wanted to remove the flagstone and update it with concrete steps lined with dark grey pavers and expand our patio area with a border of pavers as well. Saul took measurements and I showed him a picture of what I was wanting. I also sent him that same picture as well as pictures of additional areas I wanted them to work on. Saul very specifically told me that it would be easier and better not to use pavers but use another process using a concrete form or something to create a very similar look. I thought that was perfect. The customer service started of great. He assured me he could work within our budget. They sent a quote. Work was supposed to start May 28th. They were even able to start earlier and finished quickly. We were so happy with that except as they were wrapping up, I asked what about the trim along the steps and patio. I thought it was an additional step they would perform later as the cement dried. He claims we were only supposed to get brushed concrete. I thought it was all brushed concrete, just two-toned to give us the look we wanted I was so disappointed because I very specifically told Saul we did not want just plain steps. I was insistant he find a way to rectify it. He would not acknowledge any error on his part nor come up with an alternative. He mentioned that the contract states brushed concrete. I feel like the company did a bait and switch. Reading the contract, I did not catch that this detail was omitted as I was assuming both it would all be brushed concrete with a change in color to create the look of a trimmed edge. In re-reading the contract, the work for the front yard is entitled front yard paver installation, yet I have no pavers in the front and no look of pavers or teim in the front. Saul came by to discuss the issue and spoke to my family member. Still no resolution or acknowledgement was made of the error. I was planning to have the company do regular monthly maintenance which now I would refuse because my conscience won't allow it based on the lack of a resolution. My family member contacted Maria at the office and was referred to speak back to Saul. I contacted Saul yesterday and today asking for some type of resolution and I am getting no response. Not even an acknowledgement. Outside of the issue steps and patio not being lined. The work was done efficiently, workers were polite, and job completed quickly. Photos are what I had, what I wanted, and what I got. Update: They emailed me a bill for the look I asked for originally. An additional $1500. I emailed back that basically, that was unacceptable. Update: Saul reached out to me very apologetic and eager to reach a solution. I really appreciated his efforts. He had his team update the front yard work adding the pavers like we originally wanted and added some pavers to my back yard as a good will gesture. The last three photos show the updates. We are very happy. His team works great, they are quick and clean up after they are done. We plan to work with them more in the future. Upgraded to 5 stars. Getting lots of curb appeal compliments since the work has been completed. Thanks to Saul, Maria, and the landscape crew.
