Workforce Management Specialist - Las Vegas Properties
About the role
Las Vegas, Nevada The SHOW comes alive at MGM Resorts International Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.
As a Workforce Management Specialist, you’ll be at the heart of what keeps our properties running seamlessly. In this dynamic, high-impact role, you will support multiple MGM Resorts properties by managing high-volume scheduling needs, ensuring accurate timekeeping for all employees, and partnering closely with leaders across departments to anticipate and fulfill staffing
What you'll do
- of a position, please contact us at talent@mgmresorts.
What you'll bring
- Your keen attention to detail and ability to balance multiple priorities will help set every team up for success, creating a seamless experience for both employees and our guests.
- 50 THE DAY-TO-DAY: Work collaboratively to complete daily scheduling tasks, including managing leave requests and callouts Serve as a subject matter expert on Workforce Management software and processes Collaborate with department leaders to create scheduling solutions that reflect current business demands, account for exceptions, and support accurate staffing levels and efficiency strategies Suggest scheduling changes and create new business models Identify best practices to enhance staffing while adhering to current labor agreements, and ensure ethical and equitable scheduling processes Determine the balance between optimal scheduling, service expectations, and compliance with current legal or legislative
- Track, monitor, and communicate all system issues and downtime Manage Key Performance Indicators, including but not limited to Service Level, Occupancy, Abandon rates, ASA and AHT on a daily, weekly, and monthly basis THE IDEAL CANDIDATE: Must be a minimum of 18 years of age Has 2+ years of prior relevant experience THE PERKS &
Benefits
- Wellness incentive programs to help you stay healthy physically and mentally Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more Free meals in our employee dining room Free parking on and off-shift Health & Income Protection
- (for eligible employees) Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community VIEW JOB DESCRIPTION: https://mgmresorts.
- EntityID=2&jobcode=16138 Are you ready to JOIN THE SHOW?
- At MGM Resorts, we exist to entertain the human race and provide an unforgettable escape.
- From delivering excellence for our guests to building and sustaining our communities, you can join our diverse teams of world-class talent and thrive in our collaborative environment.
- Our iconic MGM Resorts brands offer everyone a wide variety of exciting career opportunities with access to unlimited growth.
- Be part of a unique world filled with anticipation, entertainment and unparalleled experiences — combined with competitive rewards and exclusive perks.
- Together, we will use our meaningful relationships to continue to build our authentic culture.
About the employer
We are also committed to protecting the privacy of visitors to our employment application site, including the protection of any personal information provided to us. For more information about MGM Resorts International, including our privacy policy and commitment to diversity and inclusion, please visit http://www. For California residents, also see our California Privacy Notice that describes the categories of personal information and sensitive personal information we collect and provides certain details about our processing of that information.
Posted 6 days ago