Student Worker - ITS Support Center Assistant
About the role
Nevada State University appreciates your interest in employment. To ensure your application process runs smoothly, we ask that you keep in mind the following when completing your application: The required documents are listed below on the posting. Your application may not be considered if you do not attach the required documents.
Draft applications are saved automatically and can be accessed through your candidate home account. Completed applications must be submitted prior to the close of the recruitment. Once a recruitment has closed, applications will no longer be accepted.
Please note, recruitment will close without notice when a hiring decision has been made. If you need assistance or have questions regarding the application process, please contact the Human Resources department at (702) 992-2320 or apply@nevadastate. Job Description Nevada State University invites applications for the position of Student Worker - ITS Support Center Assistant for the Information & Technology Services department.
Available shifts
- Adhere to security policies and code of confidentiality related to department operations.
- Maintain work area and equipment in a clean and orderly condition.
- Maintain high-level of professionalism at all times.
- Understand and follow written and orally communicated instructions.
- Provide feedback to management to improve and streamline business processes and best practices.
- Student employees can work up to 19.
- Special Instructions for Internal NSHE Applicants Nevada State University employees or employees within the Nevada System of Higher Education (NSHE, UNLV, UNR, NSU, CSN, TMCC, WNC, GBC, or DRI) MUST use the “Browse Jobs” process within Workday to find and apply for jobs at Nevada State and other NSHE Institutions.
- Once you log into Workday, type "Browse Jobs" in the search box which will navigate to the internal job posting site.
What you'll do
- Provide tier 1 technology phone, online, and walk-in support for Nevada State University students, faculty and staff: Ticket creation and work order routing Password resets Basic troubleshooting, training, and configuration issues related to hardware, software and campus network services Remote troubleshooting assistance to end-users Assist in the development of training materials and knowledge base articles related to computer use and software applications.
- Assist ITS staff with regard to events, classroom services, hardware & software deployments and other related activities.
- Arrive for scheduled work
What you'll bring
- Must be in good academic standing and maintain a GPA of 2.
- Must be enrolled as a degree seeking student with a minimum of 6 credits in the current or upcoming semester at Nevada State.
- Must have a minimum of one (1) year customer service experience.
- Eligibility to work in the United States without sponsorship (Nevada State does not sponsor employment-related visas).
- Applicants must meet the posted
- at the time of application in order to be considered for the position.
- Strong customer service skills.
- Strong written and verbal communication skills.
- Ability to diagnose and resolve end user computing related issues.
- Ability to maintain accurate record keeping and logs.
Benefits
- Additional information is available at SSA 1945.
- Job postings are specific to the Nevada System of Higher Education.
Posted 6 days ago · Closes Jun 30