Public Service Intern 1, Information Technology [R0153531]
About the role
The University of Nevada, Las Vegas (UNLV) appreciates your interest in employment. We ask that you keep in mind the following when completing your application: Once you start the application process you cannot save your work. Please ensure you have all required attachment(s) available to complete your application before you begin the process.
Required attachments are listed below on the posting. Your application will not be considered without the required attachments. Please note that applications must be submitted prior to the close of the recruitment.
Once a recruitment has closed, applications will no longer be accepted. If you need assistance or have questions regarding the application process, please contact Human Resources at (702) 895-3504 or unlvjobs@unlv. Job Description The University of Nevada, Las Vegas invites applications for Public Service Intern 1, Information Technology [R0153531].
ROLE of the POSITION Under general supervision, Public Service Interns receive training and complete a variety of assignments in staff activities directly relating to their major course of study in order to enhance their academic training. This role provides Help Desk support, offering a range of assistance to customers with technical needs and usage. While the position operates within a technology support environment, the core duties extend beyond technical troubleshooting and encompass service operations, administrative coordination, and organizational support functions that directly support academic pathways in Business, Management, Public Administration, Operations, Communications, and Information Systems.
Under general supervision, assist with routine troubleshooting of hardware, software, and account-related issues for faculty, staff, and students through phone, ticketing system, and in-person support. Apply established procedures to diagnose and resolve common technology concerns while developing technical and customer support skills. Review incoming IT service requests, document issues accurately, and route or resolve tickets in accordance with established guidelines.
Follow up with customers to provide updates and ensure issues are addressed in a timely and professional manner. Assist in orienting and guiding Student Help Desk workers on standard operating procedures, ticket documentation practices, and the use of service tools. Reinforce effective communication techniques and consistent service standards under the direction of supervisory staff.
Support student field workers by demonstrating established procedures for resolving common on-site technical issues. Share knowledge of hardware, software, and troubleshooting processes while modeling professional interaction with campus customers. Assist in maintaining and updating Student Help Desk schedules and operational coverage plans to help ensure consistent service availability.
Provide administrative support related to staffing coordination and service continuity. Gain practical experience by assisting with more complex or high-priority service requests under guidance from professional staff. Participate in both desk and field activities to broaden understanding of campus technology services, public service operations, and problem resolution processes.
Employment is not to exceed six months from the date of graduation. PROFILE of the OFFICE OF INFORMATION TECHNOLOGY With a focus on excellent customer service, UNLV Information Technology (UNLV IT) provides a full range of IT services, from leadership and enterprise solutions to training and support, for our students, faculty, and staff. As a partner in teaching, learning, research, and administration at a Top-Tier university, we are seeking team members who value innovation, collaboration, and excellence.
We believe that every person brings unique experiences and perspectives that strengthen our team and help us serve UNLV’s broad community with empathy, which is a key to our success. Applicants seeking a values-driven environment that celebrates individuality and that are committed to service are highly encouraged to apply. Graduation from high school or the equivalent and enrollment and continued successful performance in an academic program related to the field of employment at an accredited college or university.
Available shifts
- 75 FTE, leave is generally earned at 75 percent of the applicable full-time accrual rate.
- Excellent health insurance including medical, dental and vision Comprehensive retirement plans and voluntary
- are subject to change based on organizational needs.
- Founded in 1957, UNLV is a doctoral-degree-granting institution comprised of approximately 34,000 students and more than 4,451 faculty and staff.
- To date, UNLV has conferred more than 186,000 degrees, producing more than 151,000 alumni around the world.
- UNLV is classified by the Carnegie Foundation for the Advancement of Teaching as an R1 research university with very high research activity, and is a recipient of the Carnegie Classification for Community Engagement.
- The university is committed to recruiting and retaining top students and faculty, educating the region's diversifying population and workforce, driving economic activity through increased research and community partnerships, and creating an academic health center for Southern Nevada that includes the launch of a new UNLV School of Medicine.
- UNLV is located on a 332-acre main campus and two satellite campuses in Southern Nevada.
What you'll do
- We ask that you keep in mind the following when completing your application: Once you start the application process you cannot save your work.
- Please ensure you have all required attachment(s) available to complete your application before you begin the process.
- If you need assistance or have questions regarding the application process, please contact Human Resources at (702) 895-3504 or unlvjobs@unlv.edu.
- This role provides Help Desk support, offering a range of assistance to customers with technical needs and usage.
- Duties include: Under general supervision, assist with routine troubleshooting of hardware, software, and account-related issues for faculty, staff, and students through phone, ticketing system, and in-person support.
- Apply established procedures to diagnose and resolve common technology concerns while developing technical and customer support skills.
- Follow up with customers to provide updates and ensure issues are addressed in a timely and professional manner.
- Assist in orienting and guiding Student Help Desk workers on standard operating procedures, ticket documentation practices, and the use of service tools.
What you'll bring
- Graduation from high school or the equivalent and enrollment and continued successful performance in an academic program related to the field of employment at an accredited college or university.
- KNOWLEDGE, SKILLS AND ABILITIES (required at time of application): General knowledge of: principles and practices of the professional occupation of interest [IT Help Desk Support].
- compose reports of work activities.
- BACKGROUND SCREENNING Employment is contingent upon the successful completion of a pre-employment background screening.
- Prior customer service experience in a technical or service-oriented environment Previous IT Help Desk or user support experience in a high-volume setting Strong written and verbal communication skills, with the ability to explain technical concepts to non-technical users Strong organizational skills, with the ability to plan, prioritize, and manage multiple tasks effectively Experience serving as a lead worker, mentor, or trainer to peers or less-experienced staff Experience working in a higher education environment Commitment to collaboration, respect for others, and high-quality customer service COMMITMENT to DIVERSITY and CAMPUS VALUES A successful candidate will support diversity, equity, and inclusiveness and contribute to a respectful, positive work environment.
- They will use our Campus Values to guide their decisions and actions and demonstrate our Rebel spirit.
- If you are a veteran, please attach your DD-214 or other applicable official documentation to your application as evidence of Veterans or Disabled Veteran’s status.
- Attach ALL documents in the CV/Resume attachment section when applying.
- Applicants should fully describe their
- and experience, with specific reference to each of the minimum and preferred
Benefits
- 44 prorated to reflect 30-hour work weeks is $34,655.
- In accordance with Nevada Administrative Code (NAC) 284.
- 170, initial appointments to classified positions typically begin at Step 1 of the assigned grade.
- A "Step" refers to the specific rate of
- within a grade, as determined by the Division of Human Resources.
- 75 FTE position scheduled to work 30
- increase is based on completion of one year of full-time-equivalent service.
- Accordingly, an employee who remains at 0.
Posted 7 days ago · Closes Oct 6