About the role

What you'll do

• The role of the Product Support Specialist I will provide technical support to the casinos running software created and distributed by Aristocrat Technologies. This position requires the candidate to be able to work in a fast-paced, constantly evolving environment with little supervision. The candidate for this position will be part of a small, but growing team which supports all products created and distributed by Aristocrat Technologies at any one of the 300 casinos who are OASIS systems customers. Our team is full of eager, wanting to learn people. Everyone on the team takes pride and satisfaction in solving issues quickly while providing a personal touch to our customers. What You’ll Do Answer calls routed to the phone queue. Frequently monitor the case tracking system for new cases. Ensure accurate and efficient first call resolution or raises issue to the proper internal group if necessary. Ability to pass extensive background check for various jurisdictions to hold gaming licenses. Solve application issues and questions. Reinforce all SLAs with internal and external customers. Become OASIS Master Certified within 180 days. Read T-SQL queries. Provide customer training on how to use software created and distributed by Aristocrat Technologies. Work closely with other teammates to assist in troubleshooting front end application issues. All other duties as assigned. What We’re Looking For Minimum of 1 year supporting and troubleshooting hardware and software. Minimum of 1 year experience in a customer support environment. Outgoing personality. Ability to stay calm when dealing with difficult customers and situations. Able to work a day, swing, and weekend shifts, if needed. Logical and critical thinking skills. Associate degree or equivalent experience. Must be able to read, write, speak and understand English. Casino experience a plus. This position requires registration with the Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions in which we operate. This job description may have been reviewed and enhanced using AI-assisted tools to improve clarity, consistency, and inclusivity. All final content, role requirements and hiring decisions remain subject to human review and approval by Aristocrat. Compensation Philosophy We offer a comprehensive pay and benefits package designed to stay competitive in the market, support your wellbeing, and recognise your contribution to our success. Our approach is underpinned by a pay-for-performance belief in rewarding individual impact. Your specific compensation package will be determined by factors such as your skills, experience, qualifications, and location. Depending on your role and location, you may be eligible for annual bonuses and incentives, health and wellbeing benefits, paid time off, retirement plans, insurance coverage, and other local or statutory benefits. Specific details about compensation and benefits for this position will be discussed during the recruitment process. Aristocrat Leisure Limited (Aristocrat) is a global entertainment and content creation company powered by technology to deliver world-leading casino and mobile games. Listed on the Australian Securities Exchange (ASX), Aristocrat (ASX code: ALL) is headquartered in Sydney, Australia, with over 7300 employees working in more than 20 locations across the globe. Aristocrat offers a diverse range of products and services including electronic gaming machines, casino management systems, mobile games and online real money games, including iLottery. Aristocrat has seven corporate functions and three reporting segments that span regulated land-based gaming (Aristocrat Gaming), social casino (Product Madness) and regulated online real money gaming (Aristocrat Interactive). Our game and product portfolios collectively entertain millions of players worldwide every day. Across our global enterprise, Aristocrat aims to create long-term sustainable value for all stakeholders by upholding our core values and producing the world’s best gaming content. Our people-first mindset prioritises the safety and wellbeing of our people. We have ambitions to be an industry leader in responsible gameplay and we invest in employees’ development and offer career pathways, so they have what they need to do their best work at Aristocrat. Our values of Talent Unleashed, All About the Player, Collective Brilliance and Good Business, Good Citizen guide and inspire us every day. We are excited about the future of Aristocrat and united by our mission and we invite everyone to join us as we bring joy to life through the power of play! Aristocrat Leisure Limited or its affiliates worldwide provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to any protected characteristic, such as race, color, sex, religion, national origin, physical or mental disability, genetic characteristic, pregnancy, breastfeeding or related medical condition, sexual orientation, gender identity, gender expression, ancestry, citizenship, age, marital, military and veteran status, or any other characteristic prohibited by local, state/provincial or federal law. If you need assistance or accommodation applying for a position, please reach out to helpdesk-recruiting@aristocrat.com. At Aristocrat, sustainability is embedded in our strategy, operations and the values and culture of our teams across the globe. Our Sustainability report provides information on the progress we’ve made each year, across our four strategic sustainability pillars – Good Governance & Responsible Business, Empowering Safer Play (formerly responsible gameplay), Operational Sustainability & Climate, and People & Community. You can read more about our progress here: https://www.aristocrat.com/sustainability/

What you'll bring

• Solve application issues and questions.
• Reinforce all SLAs with internal and external customers.
• Become OASIS Master Certified within 180 days.
• Provide customer training on how to use software created and distributed by Aristocrat Technologies.
• Work closely with other teammates to assist in troubleshooting front end application issues.
• All other duties as assigned.
• What We’re Looking For Minimum of 1 year supporting and troubleshooting hardware and software.
• Minimum of 1 year experience in a customer support environment.
• Ability to stay calm when dealing with difficult customers and situations.
• Able to work a day, swing, and weekend shifts, if needed.

Benefits

• Philosophy We offer a comprehensive
• package designed to stay competitive in the market, support your wellbeing, and recognise your contribution to our success.
• Our approach is underpinned by a
• for-performance belief in rewarding individual impact.
• package will be determined by factors such as your skills, experience, qualifications, and location.
• Depending on your role and location, you may be eligible for annual bonuses and incentives, health and wellbeing benefits, paid time off, retirement plans, insurance coverage, and other local or statutory
• for this position will be discussed during the recruitment process.
• Aristocrat Leisure Limited (Aristocrat) is a global entertainment and content creation company powered by technology to deliver world-leading casino and mobile games.