About the role

Available shifts

• resources to ensure 24x7 coverage of all critical Expo systems and applications.
• Align resources to specific platforms and/or applications based on subject matter expertise.
• Ensure cross-training on all critical Expo-related systems and applications.
• Develop metrics and strategic initiatives for the Expo area under the guidance of the Manager – Network Support.
• Safety is an essential function of this job.
• Consistent and regular attendance is an essential function of this job.
• Perform other related duties as assigned. Additional Duties &

What you'll do

• include team mentoring, resolution of escalated operational issues, resource management on a wide array of operational projects, along with both planned and just in time show/event/convention configurations/support.
• All duties are to be performed in accordance with departmental and The Venetian Resort’s policies, practices, and procedures.
• 
• Manage the prioritization and allocation of work across the Expo IT Services team.
• Ensure all Expo systems and equipment are configured and functioning properly in accordance with established Service Level Agreements (SLAs).
• Manage assigned staff to include hiring recommendations that encompass the company’s diversity commitment; training; coaching; performance feedback, recommending and administering discipline, and scheduling.
• Manage queue of service requests to ensure timely response and effective support.
• Coordinate and collaborate on incidents, service requests, and changes with other engineering and operations resources including Network Support, Solution Analysts, Development, Datacenter Operations, Power Systems, Systems, and QA.
• Coordinate and work with technology VARs, manufacturers, and other third-party suppliers of goods and services to deploy and maintain technology services to Team Members and guests.
• Prioritize service requests and collaborate with various stakeholders and interested parties (Internal/external) on project-related activities.
• Assess level of effort (LOE) of in-scope work and projects and align Expo IT Services resources accordingly. Additional Duties &
• Help manage delivery of minor projects to ensure they are on time and on budget.

What you'll bring

• 
• 21 years of age.
• Proof of authorization/eligibility to work in the United States.
• High school diploma required.
• Bachelor’s degree preferred.
• Must be able to obtain and maintain a Nevada Gaming Control Board Registration and any other certification or license, as required by law or policy.
• 5+ years’ experience with a variety of technology platforms (e.g., Routing, Switching, VPN, Load Balancing, Proxies and Firewalls, WLAN) is preferred.
• 3+ years’ experience in similar team leader (or equivalent) role; management of service delivery and support application activities and resources preferred.
• 3+ years’ experience with service desk tools and workflow processes.
• 3+ years’ experience with problem and resolution management and other service delivery and support methodologies.

What to confirm before applying

• Benefits, perks, and paid time off.