About the role

What you'll do

• Keep Technology Running • Troubleshoot hardware, software, network, printer, and connectivity issues for students and employees.
• • Manage and resolve support requests through the Help Desk ticketing system.
• • Provide in-person, remote, and walk-in technical support.
• • Maintain and support campus printers, copiers, and other technology equipment.
• Configure & Deploy Technology • Prepare, image, configure, and deploy computers, phones, and related hardware.
• • Install, update, and troubleshoot software applications and user workstations.
• • Assist with device setup, upgrades, and technology lifecycle initiatives.
• Deliver Outstanding Customer Service • Help users understand technology solutions in a clear and approachable way.
• • Support faculty, staff, students, and clinic personnel with professionalism and patience.
• • Collaborate with teammates to ensure timely and effective resolution of technical issues.
• Support a Growing University • Assist with technology projects, system improvements, and special assignments.
• • Travel occasionally between Roseman locations and the Roseman Medical Group clinic as needed.

What you'll bring

• • Experience in Microsoft Windows and Microsoft Office 2019/2021/365, Azure environments, imaging software (Macrium and VMware), and wireless networking.
• • Valid Nevada driver's license, insurance, and a good driving record.
• • Strong troubleshooting and customer service skills.
• • Experience supporting users in a higher education environment preferred.

Benefits

• At Roseman University, we believe exceptional employees deserve exceptional
• That's why we offer a comprehensive
• package designed to support your health, financial well-being, and work-life balance at every stage of your career.
• • Multiple medical, dental, and vision plan options, including some available at no cost to employees • Generous 403(b) retirement plan with an employer match of up to 7.
• 5% and immediate vesting • Employer-paid life insurance and Disability protection • Tax-advantaged healthcare savings accounts • Wellness, mental health resources and Employee Assistance Program (EAP) • Generous paid time off, including vacation and sick leave, six paid holidays, an extended Thanksgiving break, and up to three weeks of paid campus closures each year.
• At Roseman, we're committed to creating an environment where employees can thrive both personally and professionally.
• and time-off programs reflect our dedication to supporting the people who help make our mission possible.
• ✅ Every day brings a new challenge and a new problem to solve.

About the employer

Employer committed to fostering a diverse, inclusive, and respectful workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, or veteran status. Roseman University of Health Sciences is more than just a non-profit, private institution; we're a beacon of innovation and excellence in healthcare education.

With campuses in Henderson and Summerlin (Las Vegas), NV, and South Jordan, UT, we're dedicated to shaping the future of healthcare through cutting-edge learning and a commitment to serving diverse communities. to prepare the next generation of healthcare professionals to excel in their fields, foster collaboration, and lead with impact. Join us in our journey to make a meaningful difference in healthcare and in the lives of the communities we serve.