Field Hardware Systems Engineer, Robotics Technical Services
About the role
Oct 2, 2026 Are you inspired by invention? Is problem solving through teamwork in your DNA? Do you like the idea of seeing how your work impacts the bigger picture?
Answer yes to any of these and you'll fit right in here at Robotics Technical Services (RTS). We are a smart team of doers who work passionately to apply advances in robotics and software to solve real-world challenges that will transform our customers' experiences in ways we can't even imagine yet. The RTS Field Support team provides critical support to internal fulfillment and transportation network customers relying on advanced robotics technology.
In this role, you serve as the vital link between on-site technicians and RTS engineering teams, ensuring maximum performance of advanced robotics systems. You will launch new systems, develop preventative maintenance procedures, ensure spare part availability, proactively monitor system performance, provide troubleshooting support, and drive continuous improvement initiatives across Amazon's fulfillment network. You will establish standard operating procedures, performance metrics, and feedback mechanisms that enable the RTS team to scale effectively.
What you'll do
- Provide on-site support for new product implementations, upgrades, hardware audits, and troubleshooting for advanced robotics systems
- Partner with site-level RME teams to maximize advanced robotics system performance
- Identify, analyze, and resolve mechanical and system issues across the RTS product suite
- Design and implement electro-mechanical tools, fixtures, and diagnostic solutions to minimize troubleshooting and machine downtime
- Develop and implement proactive monitoring tools to measure safety, reliability, and performance of advanced robotics systems
- Create escalation processes, standard operating procedures, and preventative maintenance protocols for the RTS product suite
What you'll bring
- 4+ years of systems engineering experience
- Experience maintaining the resilience and reliability of services by troubleshooting deployment failures, creating infrastructure as code, creating resources (alarms, metrics, IAM role credentials), infrastructure provisioning and patching hosts
- Experience in automation or monitoring frameworks, deployment or development
- Experience working in 24/7 production environment
- Experience designing, implementing, and executing systems and processes to ensure the reliability and performance of products and components, including the use of tools and techniques such as failure mode and effects analysis (FMEA) and reliability testing to identify root causes of failures and develop strategies to prevent recurrence.
Benefits
- that support you and eligible family members, including domestic partners and their children
- Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment
- The benefits that generally apply to regular, full-time employees include: 1
- Medical, Dental, and Vision Coverage 2
- Maternity and Parental Leave Options 3
- Paid Time Off (PTO) 4
Posted 6 days ago