About the role

What you'll do

• include, but are not limited to: providing operational, administrative and ordering support to their sales team, responding to customer inquiries, resolving customer escalations, actively participating in customer conference calls, supporting the account billing and reporting needs and adapting to the individual needs of their communities assigned customer base.
• Deliver exceptional Un-Carrier service through expert handling of requests via various communication channels for customers as well as our sales team.
• Resolve billing issues by confirming promotions and rebates are processed correctly and assist with buyback facilitation of devices.
• Government Experts and community as needed with account management activities for including mobile number management, new account activation, fulfillment of equipment needs.
• Government Experts as needed with sales or billing requests, processing orders and renewals via portal or Salesforce.
• Effectively maintain and remain current with knowledge to support each group, department, and call center as business needs dictate.
• Run custom billing, usage and other account related activity reports that allow for management of the customer account as needed.
• Communicate proficiently with all levels of business customers, Sales and cross-functional partners.
• Engage in cross-functional partnerships for in-depth problem-solving.
• Deliver and comply with customer care support needs as documented by contractual agreements Education and Work Experience: High School Diploma/GED (Required) 2-4 years Customer Service or customer facing sales experience (Preferred) Less than 2 years Prior call center experience (Preferred) Knowledge, Skills and Abilities: Customer Service (Required) Organizational Effectiveness Ability to thrive in a lively working environment and multi-task.
• Self-starter with independent ability to meet strong deadlines with detail and effectiveness (Required) Cross Functional Relationships Work closely with Sales team as well as customer to ensure account health (Required) Articulate in Presentation Provide updates on account health, customer needs and concerns both internally and externally, in person and virtually (Required) MS Office Suite Responsible for communication with the customer via email and phone as part of research and solution implementation of customer needs (Required) T-Mobile Tools & System Knowledge Maintain up to date knowledge and awareness of all current departmental policies and procedures.

What you'll bring

• to stay current on existing and new systems and products, to grow skills, and to maintain proficiency on company values and organizational
• (Required) Strategic Thinking Adapt quickly and effectively to the unpredictable and varying requests that arise while supporting multiple large corporate accounts.
• (Required) Task Management Effectively move between calls, written communication through Salesforce and reporting as described earlier.
• (Required) Problem Solving Ability to fully understand and resolve a variety of problems quickly and effectively.
• (Required) At least 18 years of age Legally authorized to work in the United States Travel: Travel Required (Yes/No): No DOT Regulated: DOT Regulated Position (Yes/No): No Safety Sensitive Position (Yes/No): No Total Target Cash Earnings Opportunity: $41,321 - $74,540 National Base

Benefits

• package - this is Total Rewards.
• Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches.
• That’s how we’re UNSTOPPABLE for our employees!
• $18.92
• $34.13 The Total Target Cash Earnings Opportunity represents the expected total cash
• for this role at target performance, combining base
• and annual incentive opportunity.
• Actual earnings may be higher or lower depending on individual performance and overall company results.

About the employer

All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, genetic information, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated. Talent comes in all forms at the Un-carrier.

If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile. com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.

(NASDAQ: TMUS), headquartered in Bellevue, Washington, is America’s supercharged Un-carrier, connecting millions through its strong nationwide network and flagship brands, T-Mobile and Metro by T-Mobile. Customers benefit from an unmatched combination of value, quality, and exceptional service experience. TMUS Global Solutions is a world-class technology powerhouse accelerating the company’s global digital transformation.