About the role

What you'll do

• Provide administrative and logistical support for sales events, customer experiences, and ticketing activities, ensuring flawless execution from planning through post-event follow-up.
• Coordinate customer event logistics, including travel, transportation, hotel accommodations, welcome amenities, gifting, event tracking, and other special customer needs.
• Share event specifics, timelines, and requirements with customers, internal teams, venues, vendors, and other partners, reporting to the Manager responsible for Sales Experience and Sales leadership.
• Partner with Marketing and other internal departments to ensure event activities align with the desired customer experience and broader business objectives.
• Maintain accurate events, ticketing, sponsorships, and customer hospitality trackers, including attendee information, approvals, allocations, confirmations, and reconciliation.
• Proactively identify scheduling conflicts, missing information, customer needs, and potential issues; communicate concerns promptly and recommend solutions.
• Support Sales team onboarding and employee experiences, including ordering equipment, tracking required training, coordinating MasterCard setup and travel-related needs, and preparing business cards, name tags, and onboarding materials.
• Handle Sales team sponsorship requests, including approvals, submissions, tracking, communication, and full-cycle follow-up.
• Establish strong, collaborative relationships across the Sales organization and with associates within the company as well as those beyond it.
• Provide onsite event support as needed, including registration, attendee management, event materials, gifting, and vendor coordination.
• Maintain flexibility to support evening and weekend Sales events as required.
• Perform other duties as assigned.
• What We're Looking For 2+ years of relevant experience in event coordination, hospitality, marketing, sales support, or a related field.
• Proven record of establishing effective relationships with internal teams, customers, vendors, and external partners.
• Strong organizational, planning, prioritization, and follow-up skills, demonstrating skill in balancing multiple deadlines and deliverables.
• High level of accuracy and attention to detail when managing event information, approvals, attendee lists, and other records.
• Proficiency in Microsoft Outlook, Word, PowerPoint, and Excel; experience with event, ticketing, or project-tracking platforms is preferred.
• Excellent written and verbal communication skills.
• Proactive approach that anticipates needs, identifies issues, and raises concerns appropriately.
• Strong interpersonal abilities and the capacity to work both independently and cooperatively in a fast-paced environment.
• Bachelor’s degree or equivalent combination of education and relevant experience.
• This job description may have been reviewed and enhanced using AI-assisted tools to improve clarity, consistency, and inclusivity.
• All final content, role requirements and hiring decisions remain subject to human review and approval by Aristocrat.

What you'll bring

• As a Sales Experience Coordinator, you will play a pivotal role in our dynamic North America sales division, contributing to our mission of delivering world-class gaming experiences.
• As a key member of the Sales team, this role requires strong organizational skills, accuracy, attention to detail, and the ability to prioritize various tasks and deadlines.
• This position reports to the Manager, Sales Experience and is based at the company’s headquarters in Summerlin, Nevada.
• What You'll Do Provide administrative and logistical support for sales events, customer experiences, and ticketing activities, ensuring flawless execution from planning through post-event follow-up.
• Share event specifics, timelines, and requirements with customers, internal teams, venues, vendors, and other partners, reporting to the Manager responsible for Sales Experience and Sales leadership.
• Partner with Marketing and other internal departments to ensure event activities align with the desired customer experience and broader business objectives.
• Support Sales team onboarding and employee experiences, including ordering equipment, tracking required training, coordinating MasterCard setup and travel-related needs, and preparing business cards, name tags, and onboarding materials.
• Maintain flexibility to support evening and weekend Sales events as required.

Benefits

• Philosophy We offer a comprehensive pay and benefits package designed to stay competitive in the market, support your wellbeing, and recognise your contribution to our success.
• Our approach is underpinned by a pay-for-performance belief in rewarding individual impact.
• Your specific compensation package will be determined by factors such as your skills, experience, qualifications, and location.
• Depending on your role and location, you may be eligible for annual bonuses and incentives, health and wellbeing benefits, paid time off, retirement plans, insurance coverage, and other local or statutory benefits.
• Specific details about compensation and benefits for this position will be discussed during the recruitment process.
• Aristocrat Leisure Limited (Aristocrat) is a global entertainment and content creation company powered by technology to deliver world-leading casino and mobile games.
• Listed on the Australian Securities Exchange (ASX), Aristocrat (ASX code: ALL) is headquartered in Sydney, Australia, with over 7300 employees working in more than 20 locations across the globe.
• Aristocrat offers a diverse range of products and services including electronic gaming machines, casino management systems, mobile games and online real money games, including iLottery.
• Aristocrat has seven corporate functions and three reporting segments that span regulated land-based gaming (Aristocrat Gaming), social casino (Product Madness) and regulated online real money gaming (Aristocrat Interactive).
• Our game and product portfolios collectively entertain millions of players worldwide every day.
• Across our global enterprise, Aristocrat aims to create long-term sustainable value for all stakeholders by upholding our core values and producing the world’s best gaming content.
• Our people-first mindset prioritises the safety and wellbeing of our people.
• We have ambitions to be an industry leader in responsible gameplay and we invest in employees’ development and offer career pathways, so they have what they need to do their best work at Aristocrat.
• Our values of Talent Unleashed, All About the Player, Collective Brilliance and Good Business, Good Citizen guide and inspire us every day.
• We are excited about the future of Aristocrat and united by our mission and we invite everyone to join us as we bring joy to life through the power of play!
• Aristocrat Leisure Limited or its affiliates worldwide provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to any protected characteristic, such as race, color, sex, religion, national origin, physical or mental disability, genetic characteristic, pregnancy, breastfeeding or related medical condition, sexual orientation, gender identity, gender expression, ancestry, citizenship, age, marital, military and veteran status, or any other characteristic prohibited by local, state/provincial or federal law.
• If you need assistance or accommodation applying for a position, please reach out to helpdesk-recruiting@aristocrat.com.
• At Aristocrat, sustainability is embedded in our strategy, operations and the values and culture of our teams across the globe.
• Our Sustainability report provides information on the progress we’ve made each year, across our four strategic sustainability pillars – Good Governance & Responsible Business, Empowering Safer Play (formerly responsible gameplay), Operational Sustainability & Climate, and People & Community.
• You can read more about our progress here: https://www.aristocrat.com/sustainability/