Summerlin · Centennial Hills · Spring Valley · Lone Mountain · Desert Shores · The Lakes · Providence · Skye Canyon
My goldendoodle loves her groomer, Andrea. The staff greet Abby as we walk in, the team is knowledgeable about their products. I picked up a new dog food and my Abby loves it. She is already on her second bag. They offer to carry out large bags of food for customers. The self-washing stations are always busy so it serves the needs.
Kelli and the crew at this location are wonderful! Fair pricing and she can accommodate my anxious dog with no problems. So glad my friend recommended this groomer; I have also referred friends and we’ve all continued to have positive experiences here!
We were here for the first time in had excellent customer service!!!!!!! Highly recommend!! Take us some sample bags of dog, food and a really nice toy!!!!
The classiest dog grooming shop and pet store that I have been to.
Love this place. Honestly they should open something like this on the east side of lake mead blvd. My dog loves it here. They provide you with everything you need to wash your dog yourself in their self serve dog washes. They also provide other services that you might not be able to do yourself.
First visit here and likely my last. I went today with a friend and was met with some pretty poor customer service from an employee, Juliana. She was not wearing a name tag, but had been called on by other employees. Juliana kept talking over my friend, who was asking about a certain product/recommendations and she straight up blew her off and walked away. After purchasing my items, I noticed I was overcharged on the sticker price for an item. I was going to let it be, but went back in and my friend told them I was overcharged. Juliana immediately stepped in and said it was that price was because of tax. However, tax is added at the bottom of the receipt, not automatically within each products price. She handed the brush to Erika, who was a gem and very friendly, and asked her to check the price. Erika rang it up, and Juliana points to the screen and aggressively pointed and said "see, that's the tax." Well, she was wrong, again, the tax was at the bottom and not within the products total price. Erika jumped in and said "Don't worry, I will process a refund" and completed the transaction and refunded me the extra cost. Juliana walked off with attitude to do something else. From the very start of walking into the store, Juliana wasn't very professional. She asked if I was getting something from the dog bakery and when I said I would before I left, she just walked away. No "let me know when you're ready" or anything. Erika and the other coworker (didn't catch her name) were friendly and delivered good customer service. As someone who's been in the customer service field for almost 10 years, it was pretty discouraging to have this experience. I get it, any customer service job can be hard. But for as nice and pricey as this store is, customers should expect a bit more than what was given. Maybe she had an off day or maybe a customer was not so nice to her before we walked in, but I hope she learns to deliver better service, no matter how long she continues her retail ventures.
